Online ‘chatting’ interviews: An acceptable method for qualitative data collection


data collection
online interview
qualitative research

How to Cite

Gunawan, J., Marzilli, C., & Aungsuroch, Y. (2022). Online ‘chatting’ interviews: An acceptable method for qualitative data collection. Belitung Nursing Journal, 8(4), 277–279.
Share |

Funder Registry Funding data - Crossref


Qualitative research methods allow researchers to understand the experiences of patients, nurses, and other healthcare professionals. Qualitative research also provides scientists with information about how decisions are made and the aspects of existing interventions. However, to get to obtain this important information, qualitative research requires holistic, rich, and nuanced data that can be analyzed to determine themes, categories, or emerging patterns. Generally, offline or in-person interviews, focus group discussions, and observations are three core approaches to data collection. However, geographical barriers, logistic challenges, and emergency conditions, such as the COVID-19 pandemic have necessitated the utilization of online interviews, including chatting as an alternative way of collecting data. This editorial aims to discuss the possibility of online chat interviews as an acceptable design in qualitative data collection.

Supporting Agencies

Second Century Fund (C2F), Chulalongkorn University, Bangkok, Thailand


Copyright (c) 2022 Joko Gunawan, Colleen Marzilli, Yupin Aungsuroch

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

Article Metrics

Abstract views: 323 | PDF views: 299


Download data is not yet available.

PlumX Metrics

Declaration of Conflicting Interest

The author declares that they have no conflict of interest in this study.



Authors’ Contributions

All authors contributed equally in this article.

Data Availability

Not applicable.

Ethical Consideration

Not applicable.


Barrett, D., & Twycross, A. (2018). Data collection in qualitative research. Evidence Based Nursing, 21(3), 63-64.

Bryman, A. (2012). Social research methods (4th ed.). Oxford: Oxford university press.

Dowling, S. (2012). Online asynchronous and face-to-face interviewing: Comparing methods for exploring women’s experiences of breastfeeding long term. Cases in Online Interview Research, 277-296.

Free Dictionary. (2022). Chat.

Gunawan, J., Aungsuroch, Y., Fisher, M. L., Marzilli, C., & Sukarna, A. (2022). Identifying and understanding challenges to inform new approaches to improve vaccination rates: A qualitative study in Indonesia. Journal of Nursing Scholarship.

Gunawan, J., Aungsuroch, Y., Marzilli, C., Fisher, M. L., & Sukarna, A. (2021). A phenomenological study of the lived experience of nurses in the battle of COVID-19. Nursing Outlook, 69(4), 652-659.

Rabianski, J. S. (2003). Primary and secondary data: Concepts, concerns, errors, and issues. The Appraisal Journal, 71(1), 43-55.

Rizaty, M. A. (2022). WhatsApp global users touch 2.2 billion figures until first quarter 2022 [in Bahasa].

Saarijärvi, M., & Bratt, E.-L. (2021). When face-to-face interviews are not possible: Tips and tricks for video, telephone, online chat, and email interviews in qualitative research. European Journal of Cardiovascular Nursing, 20(4), 392-396.

Stieger, S., & Göritz, A. (2006). Using Instant Messaging for Internet-based interviews. Cyberpsychology & Behavior, 9, 552-559.

Weil, J., Karlin, N., & Lyu, Z. (2020). Mobile messenger apps as data-collection method among older adults: WeChat in a health-related survey in the People’s Republic of China. SAGE Publication.

Wikidiff. (n.d.). Texting vs chatting - What's the difference?

Wikipedia. (2022). Online chat.