Exploring nurses’ experiences in applying AIDET framework to improve communication skills in the emergency department: A qualitative study
PDF
XML

Keywords

AIDET
communication
emergency
nurses
patient satisfaction
qualitative
Thailand

How to Cite

Panchuay, W., Soontorn, T., & Songwathana, P. (2023). Exploring nurses’ experiences in applying AIDET framework to improve communication skills in the emergency department: A qualitative study. Belitung Nursing Journal, 9(5), 464–470. https://doi.org/10.33546/bnj.2789
Crossref
Scopus
Google Scholar

Link to Google Scholar

Accepted for publication: 2023-08-21
Peer reviewed: Yes

Related articles in


Search Relations - Article by Author(s)

Share this article on:

Abstract

Background: Recognizing the significance of effective communication in raising emergency department service standards and preventing misinterpretation of patient needs among registered nurses is crucial for improving patient satisfaction. The utilization of the AIDET (Acknowledge, Introduce, Duration, Explanation, and Thank you) communication framework is acknowledged to enhance communication among registered nurses, patients, family members, and other healthcare professionals.

Objective: This study aimed to explore Thai nurses’ experiences in applying the AIDET framework for communications with patients and their relatives in the emergency department.

Methods: A qualitative descriptive research design was employed. Semi-structured interviews with 15 emergency nurses were conducted between September and March 2022 in a regional hospital in Thailand. Data were analyzed using content analysis.

Results: Three themes were generated: 1) Ability to follow the AIDET framework, 2) Recognizing the value of using AIDET steps for positive communication, and 3) Establishing a foundation for successful communication.

Conclusion: The study’s findings highlighted the AIDET framework’s potential to enhance communication skills between nurses, healthcare professionals, and patients. The results also emphasized the importance of providing training and mentorship to junior nurses, integrating AIDET into daily routines and institutional policies, and facilitating continuous education for registered nurses. These efforts contribute to improving care quality and aligning with patient and family needs.

https://doi.org/10.33546/bnj.2789
PDF
XML

Copyright

Copyright (c) 2023 Werapol Panchuay, Thassanee Soontorn, Praneed Songwathana

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

Article Metrics

Total views 307 [Abstract: 153 | PDF: 141 | XML: 13 ]

Downloads

Download data is not yet available.

PlumX Metrics

Declaration of Conflicting Interest

The authors affirmed that they had no potential conflicts of interest related to the research, authorship, publication, or publication of this manuscript.

Acknowledgment

The authors would like to deeply thank all of the emergency nurses who participated in this study.

Authors’ Contributions

WP contributed to conceptualization, methodology, resources, data curation, drafting of the original manuscript, validation, and editing. TS contributed to conceptualization, methodology, data curation, investigation, writing-reviewing, verification, editing, and visualization. PS contributed to the conceptualization, methodology, supervision, validation, and editing. All authors approved the final version of the article to be published.

Data Availability

Due to subject confidentiality, the datasets created or analyzed during the current work are not publicly available but available from the corresponding author upon acceptable request.

Declaration of Use of AI in Scientific Writing

Nothing to declare.


References

Ak, M., Cinar, O., Sutcigil, L., Congologlu, E. D., Haciomeroglu, B., Canbaz, H., Yaprak, H., Jay, L., & Ozmenler, K. N. (2011). Communication skills training for emergency nurses. International Journal of Medical Sciences, 8(5), 397–401. https://doi.org/10.7150%2Fijms.8.397

Babiker, A., El Husseini, M., Al Nemri, A., Al Frayh, A., Al Juryyan, N., Faki, M. O., Assiri, A., Al Saadi, M., Shaikh, F., & Al Zamil, F. (2014). Health care professional development: Working as a team to improve patient care. Sudanese Journal of Paediatrics, 14(2), 9-16.

Brock, D., Abu-Rish, E., Chiu, C.-R., Hammer, D., Wilson, S., Vorvick, L., Blondon, K., Schaad, D., Liner, D., & Zierler, B. (2013). Republished: Interprofessional education in team communication: working together to improve patient safety. Postgraduate Medical Journal, 89(1057), 642-651. https://doi.org/10.1136/postgradmedj-2012-000952rep

Bullington, J., Söderlund, M., Sparén, E. B., Kneck, Å., Omérov, P., & Cronqvist, A. (2019). Communication skills in nursing: A phenomenologically-based communication training approach. Nurse Education in Practice, 39, 136-141. https://doi.org/10.1016/j.nepr.2019.08.011

Creswick, N., Westbrook, J. I., & Braithwaite, J. (2009). Understanding communication networks in the emergency department. BMC Health Services Research, 9, 1-9. https://doi.org/10.1186/1472-6963-9-247

Howick, J., Moscrop, A., Mebius, A., Fanshawe, T. R., Lewith, G., Bishop, F. L., Mistiaen, P., Roberts, N. W., Dieninytė, E., & Hu, X.-Y. (2018). Effects of empathic and positive communication in healthcare consultations: A systematic review and meta-analysis. Journal of the Royal Society of Medicine, 111(7), 240-252. https://doi.org/10.1177/0141076818769477

Hsiao, P.-R., Redley, B., Hsiao, Y.-C., Lin, C.-C., Han, C.-Y., & Lin, H.-R. (2017). Family needs of critically ill patients in the emergency department. International Emergency Nursing, 30, 3-8. https://doi.org/10.1016/j.ienj.2016.05.002

Jirapaet, V., Uthis, P., & Chaleoykitti, S. (2020). Factors causing complaints about unethical behavior of nurses that occurred while performing duties due to the relationships of internal and inter-dimensional phenomena [in Thai]. Journal of the Police Nurses, 12(2), 488-497.

Joseph, V. (2020). Incorporating acknowledge, introduce, duration, explanation, and thank you (AIDET) framework and patient satisfaction in the primary care setting. Acta Scientific Medical Sciences, 4(1), 96-101.

Khodadadi, E., Ebrahimi, H., Moghaddasian, S., & Babapour, J. (2013). The effect of communication skills training on quality of care, self-efficacy, job satisfaction and communication skills rate of nurses in hospitals of Tabriz, Iran. Journal of Caring Sciences, 2(1), 27-37. https://doi.org/10.5681%2Fjcs.2013.004

Lambert, V. A., & Lambert, C. E. (2012). Qualitative descriptive research: An acceptable design. Pacific Rim International Journal of Nursing Research, 16(4), 255-256.

Lee, C. T.-S., & Doran, D. M. (2017). The role of interpersonal relations in healthcare team communication and patient safety: A proposed model of interpersonal process in teamwork. Canadian Journal of Nursing Research, 49(2), 75-93. https://doi.org/10.1177/0844562117699349

Lin, B. Y.-J., Wan, T. T. H., Hsu, C.-P. C., Hung, F.-R., Juan, C.-W., & Lin, C.-C. (2012). Relationships of hospital-based emergency department culture to work satisfaction and intent to leave of emergency physicians and nurses. Health Services Management Research, 25(2), 68-77. https://doi.org/10.1258/hsmr.2012.012011

Orcajada Munoz, I., Amo Setien, F. J., Diaz Agea, J. L., Hernandez Ruiperez, T., Adanez Martinez, M. d. G., & Leal Costa, C. (2020). The communication skills and quality perceived in an emergency department: The patient's perspective. International Journal of Nursing Practice, 26(3), e12831. https://doi.org/10.1111/ijn.12831

Özkan, T., Lindner, T., & Möckel, M. (2021). The conservative emergency room-care of acutely critically ill non-trauma patients. Deutsche Medizinische Wochenschrift (1946), 146(10), 647-656. https://doi.org/10.1055/a-1226-8117

Palombi, L. C., Nelson, L., Fierke, K. K., & Bastianelli, K. (2015). Pilot study of patient perception of pharmacists as care providers based on health screening encounters with student pharmacists. Journal of the American Pharmacists Association, 55(6), 626-633. https://doi.org/10.1331/JAPhA.2015.15058

Panchuay, W., Soontorn, T., & Songwathana, P. (2022). Effects of AIDET communication of registered nurses on family responses at emergency department [in Thai]. Princess of Naradhiwas University Journal, 14(3), 105-120.

Puppala, M., Ezeana, C. F., Alvarado, M. V. Y., Goode, K. N., Danforth, R. L., Wong, S. S. Y., Vassallo, M. L., & Wong, S. T. C. (2020). A multifaceted study of hospital variables and interventions to improve inpatient satisfaction in a multi-hospital system. Medicine, 99(51), e23669. https://doi.org/10.1097%2FMD.0000000000023669

Ramkaew, K., & Oumtanee, A. (2014). Working experience of emergency nurses in tertiary care hospital. Journal of The Royal Thai Army Nurses, 15(3), 226-234.

Sandelowski, M. (2000). Whatever happened to qualitative description? Research in Nursing & Health, 23(4), 334-340. https://doi.org/10.1002/1098-240X(200008)23:4%3C334::AID-NUR9%3E3.0.CO;2-G

Speziale, H. S., Streubert, H. J., & Carpenter, D. R. (2011). Qualitative research in nursing: Advancing the humanistic imperative (5th ed.). Philadelphia: Lippincott Williams & Wilkins.

Sriwichai, P., & Limprasert, K. (2019). Communication behavior among professional nurses at general hospital in Phayao Province. Journal of Nursing and Health Care, 37(1), 138-147.

Studer Group. (2005). AIDET®: five fundamentals of patient communication. Gulf Breeze, FL: Studer Group.

Thangkratok, P., Poohomjarean, H., & Rinsathorn, S. (2017). Effects of AIDET communication program on satisfaction among patients and families in Cardiac Care Unit, Bangkok Heart Hospital. Songklanagarind Medical Journal, 35(4), 335-342.


Readers are able to give us their valuable feedbacks here. The comments will be reviewed by the editors and then published here. Important Note: The "Comments" related to the Galley Proof PDF must NOT be submitted via this form. Authors should submit their comments on their galley proofs only via system