Investigating the complex relationships between nurses’ work factors, Sharia-based nursing care, and patient satisfaction in an Islamic hospital: A PLS-SEM approach
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Keywords

Sharia
nurses
patient satisfaction
least-square analysis
Indonesia

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Ardian, I., Nursalam, Ahsan, Haiya, N. N. ., & Azizah, I. R. (2023). Investigating the complex relationships between nurses’ work factors, Sharia-based nursing care, and patient satisfaction in an Islamic hospital: A PLS-SEM approach. Belitung Nursing Journal, 9(6), 530–538. https://doi.org/10.33546/bnj.2865
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Accepted for publication: 2023-10-24
Peer reviewed: Yes

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Abstract

Background: Healthcare services in Islamic hospitals are becoming increasingly important due to the growing global Muslim population and the demand for spiritually sensitive healthcare. Understanding the factors contributing to patient satisfaction in this context is paramount.

Objective: This research aimed to investigate the relationships between nurses’ work factors, Sharia-based nursing care, and patient satisfaction in an Islamic hospital in Indonesia.

Methods: This study employed a cross-sectional design involving 260 respondents, comprising 130 patients and 130 nurses in inpatient rooms. Data collection took place in August 2022 at an Islamic Hospital in Indonesia using validated questionnaires. SmartPLS 3.2.8 was used to generate Partial Least Square Structural Equation Modeling (PLS-SEM) to assess and analyze relationships between research variables.

Results: Nurses’ work factors had a significant impact on Sharia-based nursing care (β = 0.813, t = 18.582, p <0.001). Furthermore, Sharia-based nursing care had a significant influence on patient satisfaction (β = 0.509, t = 3.941, p <0.001), while nurses’ work factors had a moderately significant effect on patient satisfaction (β = 0.396, t = 3.079, p = 0.002). The interaction between work factors and Sharia-based nursing care had an influence on patient satisfaction (β = 0.366, t = 3.666, p <0.001), explaining 74.4% of the variance observed in patient satisfaction.

Conclusion: This study offers valuable insights into the significance of improving nurses’ work factors, including elements such as performance, feedback, correction, and job design, along with the integration of Sharia-based principles in nursing care. The study suggests that nursing administrators, healthcare policymakers, and academic institutions should prioritize the creation of supportive work environments and culturally sensitive care practices for nurses to enhance patient satisfaction.

https://doi.org/10.33546/bnj.2865
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Copyright (c) 2023 Iwan Ardian, Nursalam, Ahsan, Nutrisia Nuim Haiya, Intan Rismatul Azizah

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This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

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Declaration of Conflicting Interest

None declared.

Acknowledgment

The authors would like to express their gratitude to all participants in this study and the hospital for their help in completing this research.

Authors’ Contributions

All authors contributed equally to all stages of the study, including making substantial contributions (conception and design or acquisition of data or analysis and interpretation of data), drafting and revising the manuscript, giving final approval of the version to be published, and agreeing to be accountable for all aspects of the work.

Data Availability

The datasets generated during and analyzed during the current study are available from the corresponding author upon reasonable request.

Declaration of Use of AI in Scientific Writing

Nothing to disclose.


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