Ahtiainen, H. K., Kallio, M. M., Airaksinen, M., & Holmström, A.-R. (2020). Safety, time and cost evaluation of automated and semi-automated drug distribution systems in hospitals: A systematic review. European Journal of Hospital Pharmacy, 27(5), 253-262. http://dx.doi.org/10.1136/ejhpharm-2018-001791
Akinyinka, M. R., Adebayo, B. I., Wright, K. O., & Adeniran, A. (2016). Client waiting time in an urban primary health care centre in Lagos. Journal of Community Medicine and Primary Health Care, 28(1), 17-24.
Almomani, I., & AlSarheed, A. (2016). Enhancing outpatient clinics management software by reducing patients’ waiting time. Journal of Infection and Public Health, 9(6), 734-743. https://doi.org/10.1016/j.jiph.2016.09.005
Belayneh, M., Woldie, M., Berhanu, N., & Tamiru, M. (2017). The determinants of patient waiting time in the general outpatient department of Debre Markos and Felege Hiwot hospitals in Amhara regional state, North West, Ethiopia. Global Journal of Medicine and Public Health, 6(5), 2277-9604.
Caesar, W. (2017). Measuring the underlying causes of long waiting times and the barriers to implementing recommendations to reduce waiting times, at a public sector primary health care facility in Cape Town [Thesis, University of the Western Cape]. Cape Town.
Creswell, J. W. (2014). Research design: Qualitative, quantitative, and mixed methods approaches (4th ed.). California: SAGE Publications. https://books.google.co.th/books?id=4uB76IC_pOQC
Egbujie, B. A., Grimwood, A., Mothibi-Wabafor, E. C., Fatti, G., Tshabalala, A., Allie, S., Vilakazi, G., & Oyebanji, O. (2018). Impact of ‘Ideal Clinic’implementation on patient waiting time in primary healthcare clinics in KwaZulu-Natal Province, South Africa: A before-and-after evaluation. South African Medical Journal, 108(4), 311-318. https://doi.org/10.7196/SAMJ.2018.v108i4.12583
Frost, L., Jenkins, L. S., & Emmink, B. (2017). Improving access to health care in a rural regional hospital in South Africa: Why do patients miss their appointments? African Journal of Primary Health Care and Family Medicine, 9(1), 1255. https://doi.org/10.4102%2Fphcfm.v9i1.1255
Ganpisetti, R., Susmitha, G., Sandeep, K., Keerthi, P., Gopika, K. T., Sneha, K., Lidiya, B., Sushmitha, M. L., Madhuri, C., Kushal, G. S., Amulya, K., Gottipati, S. S., & Babu, P. S. (2018). Impact of waiting time for imaging tests and consultation on out-patient satisfaction at a tertiary care hospital. International Journal of Advanced Research, 7(1), 787-794. http://dx.doi.org/10.21474/IJAR01/8388
Gauteng Department of Health. (2014). Provincial benchmarks for the reduction of waiting times in the institutions of Gauteng Department of Health. Johannesburg: Gauteng Department of Health.
Gauteng Department of Health. (2017). 2016/17 annual report. Johannesburg: Gauteng Department of Health.
Gaynor, M., Propper, C., & Seiler, S. (2016). Free to choose? Reform, choice, and consideration sets in the English National Health Service. American Economic Review, 106(11), 3521-3557. https://doi.org/10.1257/aer.20121532
Hardine, J. M. (2017). Factors that contribute to long waiting time for emergency centre patients: a waiting room case study of Paarl hospital, Western Cape [Thesis, Stellenbosch University]. Stellenbosch.
Houser, J. (2018). Nursing research: Reading, using and creating evidence (4th ed.). Burlington: Jones & Bartlett Learning.
Kama, Z. S. (2017). An evaluation of access to health care: Gugulethu Community Health Clinic [Thesis, Cape Peninsula University of Technology]. Cape Town.
Korstjens, I., & Moser, A. (2018). Series: Practical guidance to qualitative research. Part 4: Trustworthiness and publishing. European Journal of General Practice, 24(1), 120-124. https://doi.org/10.1080/13814788.2017.1375092
Marutha, N. S., & Ngulube, P. (2012). Electronic records management in the public health sector of the Limpopo province in South Africa. Journal of the South African Society of Archivists, 45, 39-67.
McIntyre, D., & Ataguba, J. (2014). Access to quality health care in South Africa: Is the health sector contributing to addressing the inequality challenge? https://www.parliament.gov.za/storage/app/media/Pages/2017/october/High_Level_Panel/Commissioned_reports_for_triple_challenges_of_poverty_unemployment_and_inequality/Diagnostic_Report_on_Access_to_Quality_Healthcare.pdf
Moscelli, G., Siciliani, L., Gutacker, N., & Cookson, R. (2018). Socioeconomic inequality of access to healthcare: Does choice explain the gradient? Journal of Health Economics, 57, 290-314. https://doi.org/10.1016/j.jhealeco.2017.06.005
Motloba, P. D., Ncube, O., Makwakwa, L. N., & Machete, M. L. (2018). Patient waiting time and satisfaction at a Tertiary Dental School. South African Dental Journal, 73(6), 400-405. http://dx.doi.org/10.17159/2519-0105/2018/v73no6a3
Munyewende, P. O., & Nunu, W. N. (2017). Patient satisfaction with nurse-delivery primary health care services in Free State and Gauteng provinces, South Africa: A comparative study. African Journal of Primary Health Care and Family Medicine, 9(1), 1-8. https://doi.org/10.4102/phcfm.v9i1.1262
Muschol, J., & Gissel, C. (2021). COVID-19 pandemic and waiting times in outpatient specialist care in Germany: An empirical analysis. BMC Health Services Research, 21(1), 1-10. https://doi.org/10.1186/s12913-021-07094-9
Mutale, W., Chintu, N., Amoroso, C., Awoonor-Williams, K., Phillips, J., Baynes, C., Michel, C., Taylor, A., & Sherr, K. (2013). Improving health information systems for decision making across five sub-Saharan African countries: Implementation strategies from the African Health Initiative. BMC Health Services Research, 13(2), 1-12. https://doi.org/10.1186/1472-6963-13-S2-S9
Naiker, U., FitzGerald, G., Dulhunty, J. M., & Rosemann, M. (2018). Time to wait: A systematic review of strategies that affect out-patient waiting times. Australian Health Review, 42(3), 286-293. https://doi.org/10.1071/AH16275
Organisation for Economic Cooperation and Development (OECD). (2013). Waiting time policies in the health sector: What works? (L. Siciliani, M. Borowitz, & V. Moran, Eds.). Paris: OECD Publishing. https://doi.org/https://doi.org/10.1787/9789264179080-en
Polit, D. F., & Beck, C. T. (2018). Essentials of nursing research: Appraising evidence for nursing practice (9th ed.). Philadelphia:: Wolters Kluwer.
Ramlucken, L., & Sibiya, M. N. (2018). Frequency and reasons for missed appointments of outpatient mental health care users in the uMgungundlovu District. Curationis, 41(1), 1-4. https://doi.org/10.4102/curationis.v41i1.1835
Ramphal, R. (2019). Health systems trust launches the Pelebox smart-locker project. https://www.hst.org.za/media/blog/Lists/Posts/Post.aspx?ID=29
South Africa Department of Health. (2009). Primary health care supervision manual; guide to primary health care facility supervision. Pretoria: Government Printer.
South Africa Department of Health. (2015). National policy on management of waiting time in out-patient departments. Pretoria: Government Printing Works.
South Africa Department of Health. (2019). Draft national guideline for management of patient waiting times at health facilities. Pretoria: Government Printing Works.
South Africa National Department of Health. (2016). Ideal clinic manual version 16. Pretoria: Government Printing Works.
Tran, T. D., Van Nguyen, U., Nong, V. M., & Tran, B. X. (2017). Patient waiting time in the outpatient clinic at a central surgical hospital of Vietnam: Implications for resource allocation. F1000Research, 6, 454. https://doi.org/10.12688%2Ff1000research.11045.3
Viberg, N., Forsberg, B. C., Borowitz, M., & Molin, R. (2013). International comparisons of waiting times in health care–Limitations and prospects. Health Policy, 112(1-2), 53-61. https://doi.org/10.1016/j.healthpol.2013.06.013
Wagenaar, B. H., Gimbel, S., Hoek, R., Pfeiffer, J., Michel, C., Cuembelo, F., Quembo, T., Afonso, P., Gloyd, S., & Lambdin, B. H. (2016). Wait and consult times for primary healthcare services in central Mozambique: A time-motion study. Global Health Action, 9(1), 31980. https://doi.org/10.3402/gha.v9.31980
Ward, P. R., Rokkas, P., Cenko, C., Pulvirenti, M., Dean, N., Carney, A. S., & Meyer, S. (2017). ‘Waiting for’and ‘waiting in’public and private hospitals: A qualitative study of patient trust in South Australia. BMC Health Services Research, 17(1), 1-11. https://doi.org/10.1186/s12913-017-2281-5
World Health Organization. (2020). Pulse survey on continuity of essential health services during the COVID-19 pandemic: Interim report CC BY-NC-SA 3.0 IGO). https://apps.who.int/iris/handle/10665/334048
Xie, Z., & Or, C. (2017). Associations between waiting times, service times, and patient satisfaction in an endocrinology outpatient department: A time study and questionnaire survey. INQUIRY: The Journal of Health Care Organization, Provision, and Financing, 54, 0046958017739527. https://doi.org/10.1177%2F0046958017739527